Frequently Asked Questions

What is Snap?

Snap is an all in one property management system. It includes a:

  • Front Desk Property Manager
  • Housekeeping Module
  • Online Booking Engine
  • Channel Manager

Do I need to download software for Snap?

No, Snap lives in the Cloud. That means you can access it from anywhere via the Internet using a desktop computer, tablet or smartphone.

Do I have to sign a contract?

No, all you have to do is agree to the terms on the Snap website and pay the low monthly fees. You can stop using Snap any time you want with no penalty.

What happens if my internet goes down?

No problem! You can immediately access Snap from any internet connection including a Tablet or Smartphone. You can even create a WiFi “hot spot” with your smartphone and connect to that via your desktop computer.

Can guests book via my website?

Yes, Snap includes an online booking engine that allows guests to make “live” bookings via your website 24/7. The booking engine is optimized for Smartphones, Tablets and Desktop computers. Guests automatically receive a Confirmation email when they book.

Does Snap connect to my online booking channels?

Snap has direct connections to online booking channels like Expedia, and other online travel agents.

  • No more manual logins
  • No more manual reservation entry

These direct connections mean that the pricing and availability info entered in Snap automatically syncs with your online booking channels. Reservations from these channels flow directly into Snap.

Will I have to manually enter online reservations?


  • No more writing
  • No more typing

Snap automatically enters reservation details directly into your Front Desk Manager.

Can I manage all of my reservations in Snap?

Yes, Snap has an easy-to-use Front Desk Manager that allows you to manage every step of a guest’s stay.

  • Walk-ins, Call-ins, Online, GDS (optional)
  • Drag-and-drop room changes
  • Check-in, Check-out
  • Payments
  • Housekeeping
  • Print/email Folios and Invoices

Can guests book via Facebook?

Yes, special linking options are part of the Snap system. You can take “live” reservations directly from your Facebook page.

Can I run reports in Snap?

Yes! Snap allows you to run numerous helpful reports

  • Arrivals, Departures, In-House reports
  • Booking Volume reports by:
    • booking date
    • arrival date
    • departure date
    • Booking Channel
  • Occupancy Report
  • ADR Report
  • Night Audit
  • Plus, many others